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OUR SPA POLICIES - GOOD TO KNOW!
CANCELLATIONS
Please remember that when you make an appointment, we reserve this time especially for you and a valid credit card will be required (Visa, Mastercard, or American Express). If you need to reschedule or cancel an appointment, our policy is outlined below.
CANCELLATIONS FOR 1 or 2 SERVICES PER PERSON
More than 24 hours notice - cancelled without charge.
Less than 24 hours notice - 50% of original total price will be charged.
Failure to show - Original total price will be charged.CANCELLATIONS FOR 3 or MORE SERVICES OR A PACKAGE PER PERSON
More than 72 hours notice - cancelled without charge.
Less than 72 hours notice - 50% of original total price will be charged.
Failure to show - Original total price will be charged.CANCELLATIONS FOR SPA PARTY BOOKINGS
The final list of guests and their services has to be filled out on our Spa Party Booking Form and submitted to us by fax (sorry, we can not accept lists sent by email, unless it is a scan of the original form with your signature on it). If there will be any changes or cancellations to the initial list of guests and services, we ask that you please indicate this on the original form and re-fax it to us no less than seven (7) days prior to the date of the event. This allows us to properly plan and book the appropriate staff to work for your party. This also allows us enough time to give your previously reserved time slots away to other clients in the event of your cancellation(s).
PLEASE ARRIVE EARLY
In order to be able to start your service(s) on time, we recommend that you arrive for your appointment at least 10-15 minutes early. If you arrive late, we may need to cut your service short to allow for the next appointment to start on time. You will still be charged the full amount of the originally scheduled service.
CELL PHONES
To ensure a more tranquil environment for all our clients, we ask that you silence your cell phone, pagers, and other noise-making devices upon your arrival.
HOW MUCH TO UNDRESS
You can decide how much you take off, all the way down to your underwear. If you happen to not have any underwear on the day you arrive, we will provide you with disposable ones (they don't look nice!). You should feel comfortable during your experience, and so the spa professional will allow you to remain in your comfort level as much as possible. During the treatment, the spa professional will likely drape you will a towel or sheet, and only uncover those part of your body that they are working on. During some treatments, such as body scrubs, a towel sometimes isn’t used, so be sure to ask beforehand so you are not surprised!
CONVERSATION
Whether or not you talk during the experience is entirely up you. You and the spa professional will make that decision based on your actions. If you begin the session by talking, the therapist will likely follow the lead and talk during the entire process, but if you remain silent, it should be a clear indicator to the therapist that you want to enjoy the experience in silence. If you really want to be quiet, but the therapist is happily chatting away, you shouldn’t feel embarrassed to tell him or her that you prefer quiet.
FIND A SITTER
For your maximum pleasure and in consideration of other spa guests it is recommended that small children do not accompany you on your spa experience. Minimum age for guests on the spa premises is 13. A consent form must be signed by a parent or guardian for children under the age of 18.
GRATUITIES AND TIPPING YOUR THERAPIST
Similar to when you dine at a restaurant, gratuities are graciously accepted. If you would like to tip the therapist after your treatment, a normal tip in the spa industry is about 15 percent of the total of your services.
THANK YOU
